HelloLaundry is a professional laundry and cleaning management system for Jijiga, Ethiopia. Customers can book laundry, carpet, suit, and blanket cleaning services online, track their orders in real time, and pay via E-birr, Kaafi, or cash.
ሄሎ ላንደሪ ለጅጅጋ፣ ኢትዮጵያ የተዘጋጀ ሙያዊ የልብስ እና ንጽህና አገልግሎት የአስተዳደር ስርዓት ነው። ደንበኞች ልብስ፣ ምንጣፍ፣ ሱት እና ብርድ ልብስ ማጽጃ አገልግሎቶችን ኦንላይን መዘዝ፣ ትዕዛዛቸውን በቀጥታ መከታተል እና በE-birr፣ Kaafi ወይም በጥሬ ገንዘብ መክፈል ይችላሉ።
web-production-7755e.up.railway.app
አሳሽዎን ይክፈቱ እና ወደ ላይ ያለውን አድራሻ ይፈልጉ።
Android: Tap the 3-dot menu → "Add to Home Screen"
iPhone: Tap the Share icon → "Add to Home Screen"
Android: 3 ነጥቦቹን ይጫኑ → "Add to Home Screen"
iPhone: Share አዶ ይጫኑ → "Add to Home Screen"
The shop displays a QR code at the counter. Scan it with your phone camera to go straight to the registration page — no app to download and no email needed.
ሱቁ ውስጥ ያለውን QR ኮድ ካሜራዎ ይስካን ያድርጉ — ቀጥታ ወደ ምዝገባ ገጽ ይወስድዎታል። መተግበሪያ ማውረድ ወይም ኢሜይል አያስፈልግም።
Open the app and tap "Create Account" on the login screen. Or scan the QR code at the shop.
ወደ "Create Account / አካውንት ፍጠር" ቁልፍ ጠቅ ያድርጉ።
Enter your Full Name, Phone Number (09xxxxxxxx or +2519xxxxxxx), an optional address, and a Password (min. 4 characters).
ስምዎን፣ ስልክ ቁጥርዎን (09... ወይም +2519...)፣ አድራሻ (አማራጭ) እና የሚስጥር ቃልዎን ያስገቡ።
You are automatically logged in and taken to your dashboard, ready to place your first order.
ወዲያውኑ ወደ ዳሽቦርድዎ ይወሰዳሉ፤ የመጀመሪያ ትዕዛዝዎን ለመስጠት ዝግጁ ነዎት።
On the login page you will see two tabs: Customer and Staff / Admin. Tap Customer.
የመግቢያ ገጽ ሲከፈት ሁለት ምርጫ ያያሉ: ደንበኛ እና ሰራተኛ / አስተዳዳሪ። ደንበኛን ጠቅ ያድርጉ።
Type the phone number you registered with (e.g. 0911234567) and your password. Tap "Sign In".
የተመዘገቡበትን ስልክ ቁጥር (ለምሳሌ 0911234567) እና የሚስጥር ቃልዎን ያስገቡ። Sign Inን ጠቅ ያድርጉ።
From your customer dashboard, tap the "+ New Order" button or the big service cards.
ዳሽቦርዱ ላይ "+ አዲስ ትዕዛዝ" ቁልፍ ጠቅ ያድርጉ።
Tap on a service card to add it to your cart. For services with variants (Carpet, Suit, Blanket), a size/type picker appears:
አገልግሎቱን ጠቅ ያድርጉ። ምንጣፍ፣ ሱት፣ ብርድ ልብስ ሲመርጡ ዓይነት እና መጠን ይምረጡ።
Enter your pickup address. Tap "Use My Location" to pin your GPS location automatically — this lets delivery staff navigate to you directly.
የመውሰጃ አድራሻ ያስገቡ። "Use My Location" ጠቅ ያድርጉ ለ GPS አቅጣጫ።
Select E-birr, Kaafi, or Cash. Tap "Place Order".
E-birr፣ Kaafi ወይም ጥሬ ገንዘብ ይምረጡ። "Place Order"ን ጠቅ ያድርጉ።
After placing an order, tap it from "My Orders" to see live status. The progress bar shows exactly which stage your laundry is at.
ትዕዛዝ ካስቀሩ በኋላ "My Orders" ላይ ጠቅ ያድርጉ። የሂደት አሞሌ ልብስዎ ምን ደረጃ ላይ እንዳለ ያሳያል።
After placing an order (non-cash), you are taken directly to the payment screen.
ጥሬ ያልሆነ ክፍያ ከመረጡ ወዲያውኑ ወደ ክፍያ ማያ ያስተላልፍዎታል።
When your laundry is delivered, the delivery staff will show you the order on their device. Check all items and tap "Confirm Delivery" to sign. This confirms you received your items in good condition.
ልብሱ ሲደርስ ሰራተኛው ትዕዛዙን ያሳዩዎታል። እቃዎቹን ይፈትሹ እና "Confirm Delivery / ማስረከቢያ አረጋግጡ"ን ፈርሙ።
On the login screen, select the Staff / Admin tab (not the Customer tab).
የመግቢያ ገጹ ላይ Staff / Admin ምርጫ ጠቅ ያድርጉ።
Use the email address the admin gave you (e.g. staff@hellolundry.com) and your password.
አስተዳዳሪው የሰጥዎትን ኢሜይል እና የሚስጥር ቃል ያስገቡ።
The Operations Pipeline at /ops/dashboard shows all active orders grouped by their current processing stage. Each column is a stage; each card is an order.
/ops/dashboard ላይ ሁሉም ትዕዛዞች ደረጃቸው ተከፋፍለው ይታያሉ። እያንዳንዱ አምድ ደረጃ ነው፤ እያንዳንዱ ካርድ ትዕዛዝ ነው።
Tap an order card to view all details, mark a stage as complete, and move the order to the next stage.
ካርድ ጠቅ ያድርጉ → ዝርዝር ይመልከቱ → ደረጃ ጨርሰዋል ብለው ምልክት ያድርጉ።
When a customer drops off their laundry, staff must confirm receipt using the Intake Acceptance feature. This protects both the customer and HelloLaundry.
ደንበኛ ልብሱን ሲያስረክብ ሰራተኛው ቀበላ ፊርማ ማድረግ አለበት። ይህ ሁለቱንም ይጠብቃል።
Tap the order card to open it, then tap "Intake Acceptance" (amber button).
ካርዱን ጠቅ ያድርጉ → "Intake Acceptance" (ቢጫ ቁልፍ) ጠቅ ያድርጉ።
Show the customer the item list on screen so they can verify the items are correct.
ስልኩን ለደንበኛው ያሳዩ — እቃዎቹን ይፈትሹ።
The staff member enters their name and submits. A green "Intake Signed ✓" badge now appears on the order.
ሰራተኛው ስሙን ያስገባ እና "Sign & Confirm"ን ጠቅ ያድርጉ። አረንጓዴ "ፊርማ ተጠናቅቋል ✓" ምልክት ይታያል።
When customers share their location when placing an order, Maps and Waze navigation buttons appear directly on the Kanban card.
ደንበኛ ቦታውን ሲጋራ Maps እና Waze ቁልፎች ቀጥታ ካርዱ ላይ ይታያሉ።
The Admin Dashboard at /admin/dashboard shows a real-time overview of the business. The top area highlights any urgent items.
/admin/dashboard ላይ ሁሉንም አስፈላጊ መረጃዎች ወዲያው ማየት ይችላሉ።
Go to Payments in the navigation (or /admin/payments). You will see all orders grouped by payment status.
Payments ሊንክ ጠቅ ያድርጉ። ሁሉም ትዕዛዞች በክፍያ ሁኔታቸው ተከፋፍለው ይታያሉ።
Find the order under "Awaiting Verification", check the transaction reference matches the actual E-birr record, then tap "Confirm Paid ✓".
"Awaiting Verification" ስር ያለውን ትዕዛዝ ይፈልጉ → ቁጥሩን ያረጋግጡ → "Confirm Paid ✓"ን ጠቅ ያድርጉ።
Go to /admin/reports (Admin and Manager only). The report includes:
/admin/reports ይከፈቱ (አስተዳዳሪ እና ሥራ አስኪያጅ ብቻ)። ሪፖርቱ ይህን ያካትታል:
Go to QR Card in the navigation (or /admin/qr-card). Print the card and place it at the reception counter. Customers scan it to register by phone number — no app download and no email needed — and the shop can see how many customers the card brought in.
QR Card ሊንክ ጠቅ ያድርጉ → ህትመት ያድርጉ → ካርዱን ጠረጴዛ ላይ ያስቀምጡ። ደንበኞች ስካን አድርገው በስልክ ቁጥራቸው ይመዘገባሉ።
Go to /admin/staff. You can create new staff accounts, set their role (Staff, Manager, Admin), and deactivate accounts.
/admin/staff ፈልጉ። አዲስ ሰራተኛ ማከል፣ ሚናቸውን ማዘጋጀት እና ማሰናበት ይቻላል።
The complete journey of every laundry order — from customer registration to final delivery and payment confirmation. የእያንዳንዱ ትዕዛዝ ሙሉ ጉዞ — ከምዝገባ እስከ ክፍያ ማረጋገጥ።
| Method | Steps (English) | ደረጃዎች (አማርኛ) | Account/Number |
|---|---|---|---|
| E-birr
online, or by transfer |
1. Tap Pay Now — approve the prompt with your PIN or, if you already transferred: 2. Send to the number 3. Copy transaction reference 4. Submit in the app |
1. "Pay Now" ይጫኑ — በPIN ያረጋግጡ ወይም ካስተላለፉ: 2. ቁጥሩ ላይ ይላኩ 3. ቁጥሩን ቅዱ 4. ወደ ሥርዓቱ ያቅርቡ |
0903 888 880 |
| Kaafi
online, or by transfer |
1. Tap Pay Now — approve the prompt with your PIN or, if you already transferred: 2. Send to the number 3. Copy transaction reference 4. Choose Kaafi and submit in the app |
1. "Pay Now" ይጫኑ — በPIN ያረጋግጡ ወይም ካስተላለፉ: 2. ቁጥሩ ላይ ይላኩ 3. ቁጥሩን ቅዱ 4. Kaafi ይምረጡ እና ያቅርቡ |
0903 888 880 |
| Cash | Pay at our counter, or to our staff when they collect your items. Work starts once it is paid. በሱቃችን ውስጥ፣ ወይም ዕቃዎን ሲወስዱ ለሠራተኞቻችን ይክፈሉ። ክፍያው እንደተፈጸመ ሥራ ይጀምራል። | — | |