Privacy Policy

Overview

HelloLaundry ("we", "our", "us") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe. By using our service, you agree to the terms below.

Information We Collect

• Name and phone number — required to create your account and confirm orders
• Address and GPS location — used only for pickup and delivery of your items
• Order history — items you've sent us for cleaning, services used, amounts paid
• Payment references — transaction IDs you submit for Telebirr, CBE or E-birr payments
• Chat messages — support conversations between you and our team

We do not collect or store credit card numbers or bank account details.

How We Use Your Information

• To process and fulfill your laundry orders
• To contact you regarding your order status
• To verify payments made via Telebirr, CBE or E-birr
• To provide customer support through our chat system
• To improve our service quality based on order history

We do not sell, rent or share your personal information with third parties for marketing purposes.

Data Security

Your password is stored using industry-standard bcrypt hashing and is never readable — not even by our team. Authentication uses secure HTTP-only cookies. Your data is stored on our secure servers and is not accessible to the public.

Your Rights

• You can request a copy of the data we hold about you at any time
• You can ask us to delete your account and personal data
• You can update your name, phone or address via your account

To make any of these requests, contact us at WhatsApp +251 903 888 880.

Contact

For any privacy-related questions, reach us at:
Phone/WhatsApp: +251 903 888 880
Location: Jijiga, Somali Region, Ethiopia
Hours: Mon–Fri 7AM–8PM · Sat 8AM–6PM