Terms of Service

Agreement

By registering an account or placing an order with HelloLaundry, you agree to these terms. HelloLaundry reserves the right to update these terms at any time. Continued use of our service constitutes acceptance of any updates.

Our Services

• HelloLaundry provides laundry, carpet washing, sofa cleaning, blanket cleaning, suit cleaning, women's cloth cleaning, home/office cleaning and vehicle interior washing services in Jijiga, Ethiopia.
• Services are subject to availability. We reserve the right to decline an order if the item cannot safely be cleaned by our methods.
• Turnaround times are estimates. Delays due to weather, volume or item condition may extend processing time. We will notify you via chat if your order is delayed.

Payment Terms

• Payment is due upon delivery for cash orders, or prior to delivery for online payment orders (Telebirr, CBE, E-birr).
• Submitting a false transaction reference is a violation of these terms and may result in legal action.
• Prices displayed are in Ethiopian Birr (ETB). Prices may change without notice; however, your confirmed order price will not change.
• For manual-price items (e.g., home cleaning, vehicle washing), the final price is confirmed by our team before cleaning begins.
• If an order is cancelled before pickup, no charge applies. If items have already been collected, a minimum handling fee may apply.

Damage & Liability

• HelloLaundry takes care of all items. If an item is damaged or lost due to our negligence, we will compensate you fairly.
• You must report any damage at the time of delivery. Claims raised more than 24 hours after delivery may not be accepted.
• Items with pre-existing damage (noted at intake) are excluded from damage claims.
• Our liability is limited to the replacement or repair cost of the item, not sentimental value.
• We are not liable for shrinkage, color transfer, or damage to items that could not withstand standard cleaning methods.

Customer Responsibilities

• You are responsible for providing accurate pickup and delivery addresses.
• Remove all valuables (money, jewelry, documents) from pockets and bags before handover.
• HelloLaundry is not responsible for items left in pockets.
• You must be available at your address during the agreed pickup/delivery window.
• One account per customer. Misuse of accounts or promotional codes will result in suspension.

Prohibited Items

We do not accept items that are:

• Contaminated with hazardous substances (chemicals, biological waste)
• Extremely fragile or items requiring dry-cleaning only (unless specifically offered)
• Illegal goods or contraband of any kind

Governing Law

These terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Any disputes arising from these terms shall be resolved in the courts of Jijiga, Somali Region, Ethiopia.